Job Overview

This full-time Hospitality Ambassador position offers the opportunity to work weekends and holidays in a lively, team-based environment. SmartServe certification is required for applicants.

Expect to engage directly with guests, manage reservations using efficient platforms, and keep both the restaurant and bowling areas clean and organized at all times.

Strong oral and written communication skills are highly valued. Previous experience as a host is a plus, but not required. Energetic, friendly personalities are encouraged to apply.

Attention to detail, multitasking, and a guest-focused attitude help ensure great customer experiences. Flexible scheduling is available to fit various needs.

The employer emphasizes inclusion and offers accommodations during the interview process to support a diverse group of candidates.

Daily Responsibilities and Highlights

Main duties include greeting guests with positivity, organizing and managing the waitlist, and handling phone calls and reservation inquiries promptly.

Communicating special reservation notes to the service team and setting up for guest arrivals are key tasks. Efficiency in using the OpenTable platform is essential.

Processing bowling payments and preparing lanes, including providing and maintaining bowling shoes, are regular aspects of the role.

Staff thank guests as they depart, encourage Google reviews, and support an environment that is both clean and welcoming throughout the shift.

Overall, the role is heavily focused on direct, high-quality service and ensuring smooth operations for all customers and team members.

Major Advantages

One advantage is the vibrant and social atmosphere, which makes each day lively and engaging, rather than repetitive or dull.

Opportunities for skill growth are excellent, especially in customer service, problem-solving, and collaboration within a supportive team environment.

What to Consider

This position requires availability on weekends and holidays, which may not suit candidates needing standard weekday-only work schedules.

The lively pace and multitasking may present challenges for those less comfortable in dynamic, guest-facing settings.

Key Verdict

The Hospitality Ambassador role is well-suited for those who thrive on interaction, teamwork, and delivering memorable guest experiences. It emphasizes energy and positive engagement.

If you have a passion for hospitality and a desire to grow in your career, this position offers an exciting and welcoming path forward.