What Does the Manager on Duty Role Involve?

The Manager on Duty position at Sheraton focuses on hospitality excellence, supporting daily hotel operations and delivering memorable guest experiences.

You’ll act as the hotel’s primary management presence during your shift, handling guest questions, resolving concerns, and ensuring smooth procedures in all areas.

Duties range from maintaining working relationships across departments to reviewing service standards and compliance with operational procedures.

Your role involves leading guest relations, monitoring lobby flow, and acting swiftly to solve property or guest issues as they arise.

Consistent focus on improvement and guest satisfaction is at the heart of the job, making it ideal for service-oriented professionals.

Upsides: Professional Growth and Culture

One of the standout benefits is the career growth potential, with a supportive environment that encourages skill development and advancement.

Sheraton emphasizes teamwork, diversity, and recognition. You’ll be joining a global brand that values every employee’s unique background and perspectives.

The daily tasks are varied, supporting learning and preventing monotony. There’s also strong backing for cross-training and celebration of team successes.

Downsides: Challenges to Consider

The fast-paced hospitality environment can require handling stressful situations and irregular hours, including nights and weekends.

Managers must address guest complaints and emergencies, demanding emotional resilience and professionalism.

Detailed policy compliance and documentation are necessary daily, which may not suit everyone’s work style.

Is the Manager on Duty Role Right for You?

The Manager on Duty position at Sheraton is perfect for those passionate about hospitality and teamwork, who enjoy leadership and responsibility.

If you thrive in a people-focused setting and desire a workplace that supports your growth, this opportunity stands out.