For those seeking a reliable and rewarding IT position, the IT Help Desk Support Analyst role stands out. The job offers a strong hourly wage from $18.71 to $24.00 and is a full-time, temporary contract running for approximately six months. You can expect a consistent 40-hour work week, making it suitable for someone looking for stability and hands-on experience in technical support.

Daily Responsibilities and Work Flow

This analyst role has you front and centre providing technical assistance via voice, email, or chat. Your main tasks include password resets, troubleshooting software and hardware issues, and managing account access problems. On top of that, you’ll handle cloud solutions, VPN, Citrix, and support ticket workflow through ServiceNow while also utilizing Genesys for call management.

Your time will be spent diagnosing issues across a variety of devices such as desktops, laptops, and peripherals. Multitasking is essential, as is dealing with user inquiries professionally and efficiently across different media. Keeping organized with ticketing ensures efficient resolution and excellent service delivery.

Pros of the Role

This opportunity is ideal for candidates aiming to grow their experience with major platforms like Microsoft 365, ServiceNow, and Genesys. The advertised salary is excellent for a temporary position, and the experience gained is highly transferable. The contract structure allows you to make a noticeable contribution without a long-term commitment, which is great for recent grads or those between permanent jobs.

Cons of the Role

On the downside, this is not a permanent position, so job security after the contract ends is not guaranteed. The role may be fast-paced, requiring handling multiple tasks, incoming tickets, and calls. For those preferring remote work, on-site presence is expected daily. These factors could be limiting for some applicants.

Final Verdict

If you are looking for a full-time technical support role with good pay and professional development potential, this analyst position is worth considering. The contract nature of the job suits those eager for hands-on experience within a supportive IT environment, but applicants should weigh the lack of permanency. For the right candidate, the pros make this job a smart next step.