The Customer Service Representative Call Centre role offers a full-time, fixed-term contract with a competitive $20 to $22 per hour salary plus 4% vacation pay. With 37.5 work hours per week, this non-remote, in-person opportunity is ideal for candidates with a customer service or call centre background. The position also provides weekly pay through direct deposit and access to exclusive employee perks, making it a compelling choice for ambitious professionals.

Candidates benefit from Monday to Friday working hours. Experience with dispatching, utilities or field service scheduling is considered valuable, alongside proficiency in Microsoft Office and top-notch multitasking and communication abilities. If you learn new systems quickly and pay close attention to detail, you’ll fit right in.

Aside from meeting requirements, being team-oriented with a knack for organization and data entry will set you apart as a strong applicant. The company values inclusivity and promises a fair, accessible application process for all.

What a Day Looks Like

Every day, you’ll answer homeowner calls regarding repairs and renovations, offering friendly and solution-first support. You’ll be responsible for creating and updating work orders in the company’s CRM while speaking to customers.

Coordination is key. You’ll match jobs to the right tradespeople, scheduling appointments with an eye on technician location and calendar.
You’ll be expected to collaborate actively with senior team members for accurate and timely delivery of service.

Being able to multi-task—managing ongoing conversations, data entry and appointment bookings—all at once is crucial. A positive attitude goes a long way here!

Delivering high-quality customer service is central to your role, and success comes from balancing efficiency with professionalism and empathy in every call you handle.

Top Advantages

One major benefit of this role is the reliable pay, with weekly direct deposit making budgeting easier. The $20-$22 per hour range is highly competitive for entry to mid-level candidates.

Full-time hours offer job security and predictable schedules. Access to exclusive online training through the company provides potential for ongoing skill development.

Areas for Improvement

The temporary nature of the contract may not suit those seeking long-term roles. Advancement opportunities within this term may be limited.

As an in-person role, it doesn’t offer remote work flexibility, which could be a downside for job seekers wanting to work from home.

Verdict

If you want to gain strong customer service skills in a reputable company, this position delivers stability, a solid wage and valuable experience. While the contract is temporary, motivated candidates can leverage this opportunity as a stepping stone for future roles in customer service or dispatch fields.